Frequently Asked Questions
How does GroupandPay.com, the Group Payments System work?
If I already started a collection off-line, can I still use GroupandPay?
Members can continue to pay offline in cash if they want, and if that’s OK with you, but they can also pay online if they prefer. See relevant FAQ’s below on this.
Do I have to pay online, can I pay in Cash?
You have two options for paying into the collection:
Option 1 – Pay Off-line – Members can pay the organizer off-line with cash if the organizer is OK with this, and the organizer can mark them off as “Paid” on the GroupandPay system. The good news here is, there are no fees associated with this option.
Option 2 – Pay On-line – This is a convenient and fast way for members of a collection to make a payment. When they hit the “Pay Now” button over on the right-hand side of the collection page, they can pay instantly with their Credit Card, Debit Card, or PayPal account if they have one. Minimal transaction fees will apply.
The fees GroupandPay.com charge to cover the cost of supplying the service, is 1% on transactions paid online by members of the collection, but this is limited up to a maximum charge of $15 USD, or the nearest equivalent in your local currency. This is aimed at keeping GroupandPay.com affordable for members of collections with higher costs, e.g. Safari’s, Cruises, etc.
The members of your collection will be notified of these options to pay online or offline when they view the details of the collection. They will see the notice below just under the description of what the collection is for.
Where does the money go that is collected?
Is there a cost for using GroupandPay.com?
1) It is completely free for an organizer to set up a collection page on GroupandPay.com.
2) We only charge a fee of 1% on transactions paid by members of your group, when they pay online for their part of the collection. This cost is charged to the member and not the organizer.
3) The 1% charge is limited at a maximum of $15 USD, or the nearest equivalent in your local currency. This is aimed at keeping GroupandPay affordable for members of collections with higher costs eg. Safari’s, Cruises, etc. This cost covers the cost of supplying the GroupandPay service.
4) There is “NO COST” if the member pays the organizer in person with cash. The organizer can then mark the member off as “Paid” on the GroupandPay system.
5) There may also be an additional standard cost that PayPal charge for processing Credit Card Payments – If you are paying with funds from your Credit Card or Debit card through the PayPal system, there is usually an average commission charge that PayPal charges for processing the payment, and this is dependent on your location.
If you are paying with funds from your bank account through the PayPal system or funds held in your PayPal account if you have one, then there is no charge.
See more detailed information on PayPal Fees, Click Here!
See the individual commission caps for the various currencies on the next FAQ
How do I use GroupandPay to Collect our Club Memberships?
You simply set up a collection as normal, and in the description area give as much detail as possible about what the club membership does, and why its so important to pay your membership, as sometimes it can be for insurance purposes as players that don’t have their club membership paid, are not covered under clubs insurance.
To complete the set up you only need your members names, emails and mobile numbers. We don’t look for any other information as we believe that including these other options can make the system a little complicated, so GroupandPay’s only focus is to assist you to collect the money for your club memberships, and If you need any further information from your members in terms of Date of birth, address etc. then it is easier to collect this information manually after they have paid.
When it comes to repeating the collection again for the following year there is a button on the “My Collections” page that says “Repeat this collection with these members”. This button does exactly what it says o the tin, and allows you to set up a new collection with the same members you have already entered onto the system. If you want to add new members to the list you can do this, and if you want to remove members from the list you can do this also.
Can I repeat a collection with the same members?
Can the members of the collection pay by installments?
However, to over come this you can set up a collection for each individual installment for example, if you were going on a foreign break with your friends, you can set up a collection to collect the money for the flights and have a certain deadline for this as this would usually need to be secured first. Then you could set up another collection simultaneously for the accommodation, transfers, activity, etc. with a later deadline.
How does the payment process work?
Only the organizer needs to have a PayPal account as they need it for collecting and processing the money. From there they can pay for items from their PayPal account, or they can download the money to their bank account, and pay for things from there.
When the member makes a payment they don’t have to have a PayPal account to make a payment, as they can easily pay with their Credit Card, Debit Card, or their PayPal account if they have one.
When a member makes a payment they will be charged with amount that they have to pay into the collection, plus transaction fees. These fees include the fees that GroupandPay charge for the supply of the service it provides, and PayPal may charge a transaction fee for processing Credit Card and Debit Card Payments depending on how these accounts are funded.
Members can also make a payment to the organizer off-line with cash if the organizer is OK with this, and then the organizer can mark them off as “Paid” on the GroupandPay system. The good news here is, there are no fees associated with this option, but the member will still show up on the system, and will show up as “Unpaid” until they make a payment, and the organizer marks them off as paid.
There is more information on these charges in other FAQ’s on this page.
Who can use GroupandPay.com?
What Currencies do you accept payment in?
Australian dollar (AUD)
Brazilian real (BRL)
Canadian dollar (CAD)
Czech koruna (CZK)
Danish krone (DKK)
Hong Kong dollar (HKD)
Hungarian forint (HUF)
Israeli new shekel (ILS)
Japanese yen (JPY)
Malaysian ringgit (MYR)
Mexican peso (MXN)
New Taiwan dollar (TWD)
New Zealand dollar (NZD)
Norwegian krone (NOK)
Philippine peso (PHP)
Polish zloty (PLN)
Pound Sterling (GBP)
Singapore dollar (SGD)
Swedish krona (SEK)
Swiss franc (CHF)
Thai baht (THB)
Turkish lira (TRY)
United States dollar (USD)
What are the individual commission limits for the various currencies?
GroupandPay.com charges a 1% commission to maintain the service it provides, which is added to the amount each member pays when they pay into the collection.
The commission we charge is limited to a maximum charge of only $5 USD, or the nearest equivalent in your local currency.
This measure is aimed at keeping GroupandPay affordable for members of collections with higher costs for example Safari’s, Cruises, etc.
Here is a list of the commission limits we have set for each of the currencies:
Australian dollar– 7 (AUD)
Brazilian real – 19 (BRL)
Canadian dollar – 6.50 (CAD)
Czech koruna – 122 (CZK)
Danish krone – 33 (DKK)
Euro – 4.50 (EUR)
Hong Kong dollar – 39 (HKD)
Hungarian forint – 1,414 (HUF)
Israeli new shekel – 57 (ILS)
Japanese yen – 602 (JPY)
Malaysian ringgit – 22 (MYR)
Mexican peso – 82 (MXN)
New Taiwan dollar – 162 (TWD)
New Zealand dollar – 7.5 (NZD)
Norwegian krone – 42 (NOK)
Philippine peso – 234 (PHP)
Polish zloty – 19 (PLN)
Pound Sterling – 3.50 (GBP)
Singapore dollar – 7 (SGD)
Swedish krona – 43 (SEK)
Swiss franc – 5 (CHF)
Thai baht – 178 (THB)
Turkish lira – 14 (TRY)
United States dollar – 5 (USD)
Do you need to have a PayPal Account?
If members of your Group do have a PayPal account they will have the option to pay through PayPal as this will reduce their transaction costs.
If you haven’t used PayPal before don’t worry as you will be joining the biggest online payments network in the world, with over 143 million users, in 203 countries, using 26 different currencies, so if your not already on PayPal you should be!!
Is it complicated for members of the group to make payments ?
There is also step-by-step audio instructions to help you through the process
If I am the organizer, Do I need to pay online?
What happens if I need to give a Refund?
The transaction fees for GroupandPay.com are non refundable.
Can I change details of the collection after I have notified the group?
Can members be added to the group after the collection has started?
Can members be deleted from the collection?
How does the payout to the Organizer work?
You have three options for this:
(1) Pay for the items with Paypal, which is very cost effective.
(2) Transfer the money to your Credit or Debit Card, this is a quick procedure but does incur standard fees from PayPal.
(3) Transfer The money to your Bank Account, this is can take a few days so be sure to allow time for it in your collection deadline. This incurs standard fees from PayPal.
Do I need a new PayPal account for each collection I set up?
PayPal has over 143 million users, in 203 countries, using 26 different currencies, so if your not already a PayPal user you should be!!
HOWEVER… if you are collecting, for example “Club Memberships” or “School Trips” then it would be advisable for the Club or School you represent to have its own PayPal account for security reasons, and for the purposes of creating ongoing collections in the future, as usually these collections would have to get the go ahead from a club or school committee.
Do I use my personal PayPal account for Club or School collections?
Can I change the deadline after I have set it?
What happens if someone doesn't meet the deadline?
What happens when the Members get Notified about the Collection?
They will also get reminder emails to pay as the deadline approaches, and in these emails they will also be able to see who is in the collection, and who has paid and who still needs to pay. This is an encouraging feature to get members to pay as members prefer to be on the “Paid” list.
Can I integrate the Collection on my Facebook page?
Can members share information about the collection?
Can a collection be set up for Lotto's or any form of Gambling Opportunities?
Is your question not listed here?
If you would prefer to contact our support team send your query to [email protected] and a member of our support team will endeavor to respond within 48 hours.